[RO] <p><strong>Return / Cancellation Policy</strong></p><p>We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.</p><p>To be eligible for a return, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, or order identification based on your phone number.</p><p>To start a return, you can contact us at <strong>team@tesselys.com</strong>. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.</p><p>You can always contact us with any questions about returns at <strong>team@tesselys.com</strong>.</p><p><strong>Damages and Issues</strong></p><p>Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.</p><p><strong>Exceptions / Non-returnable Items</strong></p><p>Certain types of items cannot be returned, such as customized products (e.g., special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item.</p><p><strong>Exchanges</strong></p><p>The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.</p><p><strong>14-Day Cooling-Off Period in the European Union</strong></p><p>Notwithstanding the above, if the products are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, or order identification based on your phone number.</p><p><strong>Returns</strong></p><p>We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded via your original payment method or your bank account within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.</p><p>If more than 15 business days have passed since your return was approved, please contact us at <strong>team@tesselys.com</strong>.</p><p><strong>Right of Withdrawal</strong></p><p>In accordance with applicable law, you have the right to withdraw from the contract, without giving any reason, within 14 days from the date you received the products.</p>