<h3 data-start="239" data-end="284">Do you have a physical store or showroom?</h3><p data-start="286" data-end="476">We’re currently finalizing the setup of our showroom. It will be located at <strong data-start="362" data-end="420">Strada Piatra Craiului, Nr. 3, Timișoara, Timiș County</strong>, and we’re looking forward to welcoming you there soon.</p><p data-start="478" data-end="512">Our regular opening hours will be:</p><p data-start="514" data-end="579"><strong data-start="514" data-end="535">Monday to Friday:</strong> 08:00 – 18:00<br data-start="549" data-end="552" /><strong data-start="552" data-end="565">Saturday:</strong> 08:00 – 17:00</p><p data-start="581" data-end="761">Should you prefer a one-on-one visit, we’re happy to accommodate private appointments as well. Just contact us in advance so we can make sure everything is prepared for your visit.</p><p data-start="763" data-end="930">At this time, this is our only showroom location. However, we offer personalized consultations by phone or online for customers who are not able to visit us in person.</p><hr data-start="932" data-end="935" /><h3 data-start="937" data-end="974">Can I customize my Tesselys lamp?</h3><p data-start="976" data-end="1196">Absolutely. One of the strengths of our production process is its flexibility. We craft each light to order, allowing for a high level of customization to ensure your piece complements your space and aesthetic perfectly.</p><p data-start="1198" data-end="1232">The customization options include:</p><ul data-start="1234" data-end="1456"><li data-start="1234" data-end="1306"><p data-start="1236" data-end="1306">Choosing between <strong data-start="1253" data-end="1262">white</strong> and <strong data-start="1267" data-end="1278">natural</strong> biopolymer shade finishes</p></li><li data-start="1307" data-end="1359"><p data-start="1309" data-end="1359">Selecting from <strong data-start="1324" data-end="1357">five unique lampshade designs</strong></p></li><li data-start="1360" data-end="1413"><p data-start="1362" data-end="1413">Customizing the <strong data-start="1378" data-end="1411">color of the cable and canopy</strong></p></li><li data-start="1414" data-end="1456"><p data-start="1416" data-end="1456">Choosing your preferred <strong data-start="1440" data-end="1456">cable length</strong></p></li></ul><p data-start="1458" data-end="1618">Our <strong data-start="1462" data-end="1491">online configuration tool</strong> makes it easy to design your own light step by step. Should you need help, we’re also more than happy to guide you personally.</p><hr data-start="1620" data-end="1623" /><h3 data-start="1625" data-end="1665">What is the estimated delivery time?</h3><p data-start="1667" data-end="1851">We place great value on craftsmanship and precision, which is why every Tesselys lamp is made to order. Our standard production and delivery timeline is approximately <strong data-start="1834" data-end="1850">2 to 3 weeks</strong>.</p><p data-start="1853" data-end="1995">If you’re working on a tight schedule, please reach out. We’ll do our best to prioritize your order and accommodate your deadline if possible.</p><hr data-start="1997" data-end="2000" /><h3 data-start="2002" data-end="2038">What are the lampshades made of?</h3><p data-start="2040" data-end="2275">We use a proprietary <strong data-start="2061" data-end="2081">biopolymer blend</strong> specifically developed for Tesselys. This material incorporates natural elements like <strong data-start="2168" data-end="2226">corn starch, minerals, and other plant-based resources</strong>, making it both sustainable and visually unique.</p><p data-start="2277" data-end="2305">We offer two finish options:</p><ul data-start="2307" data-end="2471"><li data-start="2307" data-end="2391"><p data-start="2309" data-end="2391"><strong data-start="2309" data-end="2318">WHITE</strong> – a soft, matte white with a chalk-like texture and refined appearance</p></li><li data-start="2392" data-end="2471"><p data-start="2394" data-end="2471"><strong data-start="2394" data-end="2405">NATURAL</strong> – a light beige with subtle warmth and a tactile, organic surface</p></li></ul><p data-start="2473" data-end="2703">Though extremely lightweight, the material is durable and has a slightly textured surface that enhances its visual appeal. It’s also highly translucent, offering a warm, balanced glow that diffuses beautifully throughout the room.</p><p data-start="2705" data-end="2825">The final light effect depends on your chosen bulb, allowing you to further shape the mood and brightness of your space.</p><hr data-start="2827" data-end="2830" /><h3 data-start="2832" data-end="2880">What sizes are available for the lampshades?</h3><p data-start="2882" data-end="2948">Our <strong data-start="2886" data-end="2908">Globule Collection</strong> currently features two lampshade sizes:</p><ul data-start="2950" data-end="3007"><li data-start="2950" data-end="2980"><p data-start="2952" data-end="2980"><strong data-start="2952" data-end="2962">200 mm</strong> (available now)</p></li><li data-start="2981" data-end="3007"><p data-start="2983" data-end="3007"><strong data-start="2983" data-end="2993">300 mm</strong> (coming soon)</p></li></ul><p data-start="3009" data-end="3162">Using our online configurator, you can design a fixture using one size or a combination of both — perfect for creating layered, dynamic lighting effects.</p><hr data-start="3164" data-end="3167" /><h3 data-start="3169" data-end="3227">Can I order material samples before purchasing a lamp?</h3><p data-start="3229" data-end="3351">Yes, you can. We offer a <strong data-start="3254" data-end="3268">Sample Box</strong> to help you evaluate the materials and finishes before committing to a full order.</p><p data-start="3353" data-end="3377">The Sample Box includes:</p><ul data-start="3379" data-end="3534"><li data-start="3379" data-end="3433"><p data-start="3381" data-end="3433">Samples of both <strong data-start="3397" data-end="3406">WHITE</strong> and <strong data-start="3411" data-end="3422">NATURAL</strong> finishes</p></li><li data-start="3434" data-end="3534"><p data-start="3436" data-end="3534">A mock-up of our <strong data-start="3453" data-end="3470">wood-look hub</strong> featuring the <strong data-start="3485" data-end="3515">magnetic connection system</strong> used in our shades</p></li></ul><p data-start="3536" data-end="3643">When you later place an order for your lamp, the cost of the Sample Box will be fully credited back to you.</p><hr data-start="3645" data-end="3648" /><h3 data-start="3650" data-end="3705">Can I choose the cable length or total drop height?</h3><p data-start="3707" data-end="3816">Yes — cable length is entirely customizable. You can configure this directly using our <strong data-start="3794" data-end="3815">online customizer</strong>.</p><p data-start="3818" data-end="4027">We offer standard cable lengths of <strong data-start="3853" data-end="3871">2m, 3m, and 5m</strong>, which refers to the length from the <strong data-start="3909" data-end="3944">canopy to each individual shade</strong>. For example, a "Random 3" light with 2m cables includes three separate 2m cables.</p><p data-start="4029" data-end="4195">All of our cables are <strong data-start="4051" data-end="4070">textile-covered</strong> and easy to shorten during installation. We recommend ordering slightly longer cables to ensure flexibility during mounting.</p><p data-start="4197" data-end="4280">Need a longer option? Let us know — we can provide <strong data-start="4248" data-end="4268">extended lengths</strong> on request.</p><hr data-start="4282" data-end="4285" /><h3 data-start="4287" data-end="4345">Do cable colors come in more than just black or white?</h3><p data-start="4347" data-end="4512">Yes, we have a broad <strong data-start="4368" data-end="4393">range of cable colors</strong> available beyond the standard white and black. These are available by request and may involve a small additional cost.</p><hr data-start="4514" data-end="4517" /><h3 data-start="4519" data-end="4565">Can I shorten the cables myself? Any tips?</h3><p data-start="4567" data-end="4688">Yes, cables can be shortened manually during installation. Each one is individually adjustable using the provided screws.</p><p data-start="4690" data-end="4800">Extra cable length can be coiled inside the ceiling canopy, so it remains available for future re-adjustments.</p><p data-start="4802" data-end="5158">If you decide to shorten the cable manually, we recommend wrapping a small piece of <strong data-start="4886" data-end="4901">Scotch tape</strong> where you plan to cut. This helps prevent fraying of the fabric sheath. Carefully strip the outer insulation to expose the <strong data-start="5025" data-end="5049">brown and blue wires</strong>, then strip around <strong data-start="5069" data-end="5076">5mm</strong> at each end. If you have <strong data-start="5102" data-end="5121">wire insulators</strong>, they will make this process easier.</p><p data-start="5160" data-end="5262">⚠️ Please note: We strongly advise having a <strong data-start="5204" data-end="5229">qualified electrician</strong> perform any cable modifications.</p><hr data-start="5264" data-end="5267" /><h3 data-start="5269" data-end="5311">What is the weight of a Tesselys lamp?</h3><p data-start="5313" data-end="5432">Thanks to our carefully engineered design and lightweight biopolymer material, Tesselys lights are exceptionally light.</p><p data-start="5434" data-end="5454">Approximate weights:</p><ul data-start="5456" data-end="5590"><li data-start="5456" data-end="5483"><p data-start="5458" data-end="5483"><strong data-start="5458" data-end="5475">Globule Solo:</strong> ~350g</p></li><li data-start="5484" data-end="5512"><p data-start="5486" data-end="5512"><strong data-start="5486" data-end="5504">Closed canopy:</strong> ~550g</p></li><li data-start="5513" data-end="5552"><p data-start="5515" data-end="5552"><strong data-start="5515" data-end="5542">Random 3 configuration:</strong> ~1,500g</p></li><li data-start="5553" data-end="5590"><p data-start="5555" data-end="5590"><strong data-start="5555" data-end="5582">Random 5 configuration:</strong> ~2,100g</p></li></ul><hr data-start="5592" data-end="5595" /><h3 data-start="5597" data-end="5644">Are Tesselys lights suitable for bathrooms?</h3><p data-start="5646" data-end="5845">While Tesselys lamps are not officially <strong data-start="5686" data-end="5698">IP-rated</strong>, they can be installed in bathrooms — just not directly above bathtubs or within splash zones. Please consult your electrician for safe placement.</p><hr data-start="5847" data-end="5850" /><h3 data-start="5852" data-end="5886">How do I clean the lampshades?</h3><p data-start="5888" data-end="6101">Our <strong data-start="5892" data-end="5920">magnetic mounting system</strong> makes cleaning easy. Simply remove the shade, rinse it under <strong data-start="5982" data-end="6000">lukewarm water</strong>, and gently clean with a <strong data-start="6026" data-end="6044">mild detergent</strong>. Reattach once dry — your lamp will look as good as new.</p><hr data-start="6103" data-end="6106" /><h3 data-start="6108" data-end="6182">What if my ceiling doesn’t have a power outlet where I want the light?</h3><p data-start="6184" data-end="6441">That’s no problem. We can provide an <strong data-start="6221" data-end="6240">extension cable</strong> for repositioning. Upon request, we’ll also add a <strong data-start="6291" data-end="6318">side hole in the canopy</strong> to let the cable exit at an angle. If needed, we can also provide a <strong data-start="6387" data-end="6407">secondary canopy</strong> for covering the original outlet.</p><hr data-start="6443" data-end="6446" /><h3 data-start="6448" data-end="6508">Do I need multiple power outlets for multi-shade lights?</h3><p data-start="6510" data-end="6685">No — even for lights with several shades, <strong data-start="6552" data-end="6577">only one power source</strong> is required. Each order includes the necessary <strong data-start="6625" data-end="6646">power distributor</strong>, making installation simple and clean.</p><hr data-start="6687" data-end="6690" /><h3 data-start="6692" data-end="6726">How bright is a Tesselys lamp?</h3><p data-start="6728" data-end="6913">Thanks to the high translucency of our biopolymer shades, Tesselys lights offer a soft, even glow. The brightness and tone can be adjusted simply by changing the <strong data-start="6890" data-end="6904">light bulb</strong> you use.</p><p data-start="6915" data-end="7004">They’re versatile enough for ambient room lighting, cozy corners, or over a dining table.</p><hr data-start="7006" data-end="7009" /><h3 data-start="7011" data-end="7041">What bulbs are compatible?</h3><p data-start="7043" data-end="7176">Tesselys lamps use a standard <strong data-start="7073" data-end="7087">E27 socket</strong>, compatible with most <strong data-start="7110" data-end="7138">LED bulbs between 4W–14W</strong>. You can also use <strong data-start="7157" data-end="7175">dimmable bulbs</strong>.</p><p data-start="7178" data-end="7286">Our suggestion: Choose <strong data-start="7201" data-end="7210">2700K</strong> bulbs for the most flattering warm tone with both white and natural shades.</p><p data-start="7288" data-end="7343">Note: Light bulbs are <strong data-start="7310" data-end="7326">not included</strong> in the delivery.</p><hr data-start="7345" data-end="7348" /><h3 data-start="7350" data-end="7378">What size is the canopy?</h3><p data-start="7380" data-end="7534">The diameter of the canopy depends on your configuration and number of shades. Our configurator ensures your light is matched with a suitable canopy size.</p><p data-start="7536" data-end="7635">Larger or custom-shaped canopies are available upon request. Reach out to us with your preferences.</p><hr data-start="7637" data-end="7640" /><h3 data-start="7642" data-end="7702">What’s the difference between an open and closed canopy?</h3><ul data-start="7704" data-end="8102"><li data-start="7704" data-end="7874"><p data-start="7706" data-end="7874"><strong data-start="7706" data-end="7724">Closed Canopy:</strong> This is our standard option. It has pre-drilled holes for each cable, letting them hang directly downward. Canopy size increases with shade quantity.</p></li><li data-start="7878" data-end="8102"><p data-start="7880" data-end="8102"><strong data-start="7880" data-end="7896">Open Canopy:</strong> Available for some models, this smaller 120mm version requires <strong data-start="7960" data-end="7988">additional ceiling hooks</strong> (included in the package) to position each cable freely. This setup provides more flexibility in light placement.</p></li></ul><hr data-start="8104" data-end="8107" /><h3 data-start="8109" data-end="8156">Can I mount the canopy on a sloped ceiling?</h3><p data-start="8158" data-end="8245">Yes, you can. Depending on the degree of slope, a larger diameter canopy may be needed.</p><p data-start="8247" data-end="8265">Here’s what works:</p><ul data-start="8267" data-end="8582"><li data-start="8267" data-end="8333"><p data-start="8269" data-end="8333"><strong data-start="8269" data-end="8315">Globule Mono / Cluster (80–120 mm canopy):</strong> Always suitable</p></li><li data-start="8334" data-end="8391"><p data-start="8336" data-end="8391"><strong data-start="8336" data-end="8373">Globule Random 2 (300 mm canopy):</strong> Always suitable</p></li><li data-start="8392" data-end="8428"><p data-start="8394" data-end="8428"><strong data-start="8394" data-end="8416">Random 3 (300 mm):</strong> up to 40°</p></li><li data-start="8429" data-end="8465"><p data-start="8431" data-end="8465"><strong data-start="8431" data-end="8453">Random 5 (300 mm):</strong> up to 45°</p></li><li data-start="8466" data-end="8502"><p data-start="8468" data-end="8502"><strong data-start="8468" data-end="8490">Random 7 (300 mm):</strong> up to 28°</p></li><li data-start="8503" data-end="8543"><p data-start="8505" data-end="8543"><strong data-start="8505" data-end="8531">Random 5 Mix (450 mm):</strong> up to 45°</p></li><li data-start="8544" data-end="8582"><p data-start="8546" data-end="8582"><strong data-start="8546" data-end="8572">Random 7 Mix (450 mm):</strong> up to 20°</p></li></ul><p data-start="8584" data-end="8629">If your ceiling slope is beyond these limits:</p><ul data-start="8631" data-end="8740"><li data-start="8631" data-end="8670"><p data-start="8633" data-end="8670">Option A: Request a <strong data-start="8653" data-end="8670">larger canopy</strong></p></li><li data-start="8671" data-end="8740"><p data-start="8673" data-end="8740">Option B: Use an <strong data-start="8690" data-end="8705">open canopy</strong>, ideal for flexible cable mounting</p></li></ul><p data-start="8742" data-end="8794">Need help? We’re happy to offer personalized advice.</p><p data-start="8796" data-end="8898">📌 <em data-start="8799" data-end="8805">Tip:</em> Not sure of your ceiling’s angle? You can measure it with the <strong data-start="8868" data-end="8888">Tape Measure app</strong> (iPhone).</p><hr data-start="8900" data-end="8903" /><h3 data-start="8905" data-end="8937">How is the canopy installed?</h3><p data-start="8939" data-end="9152">Installation is straightforward. Your package includes a <strong data-start="8996" data-end="9013">metal bracket</strong> that’s attached to the ceiling using <strong data-start="9051" data-end="9065">two screws</strong> and <strong data-start="9070" data-end="9084">wall plugs</strong>. (Screws not included, as they vary depending on ceiling material.)</p><p data-start="9154" data-end="9299">All necessary mounting components and a step-by-step manual are included in the package.<br data-start="9242" data-end="9245" /><a href="https://tesselys.com/staging/installation/">📄 [Click here to download installation instructions.]</a></p><p data-start="9301" data-end="9398">We recommend mounting the canopy first, then attaching the shades to minimize the risk of damage.</p><hr data-start="9400" data-end="9403" /><h3 data-start="9405" data-end="9433">Do you offer gift cards?</h3><p data-start="9435" data-end="9606">Yes, we do. Let us know the desired value and we’ll prepare a <strong data-start="9497" data-end="9513">gift voucher</strong> for you. You can also include a <strong data-start="9546" data-end="9570">personalized message</strong> to make the gift even more special.</p><hr data-start="9608" data-end="9611" /><h3 data-start="9613" data-end="9639">Can I return my order?</h3><p data-start="9641" data-end="9782">Since every lamp is made specifically for you, returns are possible within <strong data-start="9716" data-end="9727">14 days</strong> of delivery if the item is in <strong data-start="9758" data-end="9781">undamaged condition</strong>.</p><p data-start="9784" data-end="9826">The full purchase amount will be refunded.</p><p data-start="9828" data-end="9905">Exceptions: <strong data-start="9840" data-end="9856">Sample Boxes</strong> and <strong data-start="9861" data-end="9885">custom-made products</strong> are non-refundable.</p><p data-start="9907" data-end="10045">📦 Customers in Romania can request a <strong data-start="9945" data-end="9966">free return label</strong>. For international returns, the shipping cost must be covered by the customer.</p><hr data-start="10047" data-end="10050" /><h3 data-start="10052" data-end="10088">Can I order a replacement shade?</h3><p data-start="10090" data-end="10221">Absolutely. Our lampshades are durable, but in case of breakage, we offer <strong data-start="10164" data-end="10197">individual replacement shades</strong> for existing customers.</p><p data-start="10223" data-end="10293">You can reorder the shade you need, just contact us — no waiting time necessary.</p><hr data-start="10295" data-end="10298" /><h3 data-start="10300" data-end="10332">Do you ship internationally?</h3><p data-start="10334" data-end="10382">We currently ship to all <strong data-start="10359" data-end="10381">European countries</strong>.</p><hr data-start="10384" data-end="10387" /><h3 data-start="10389" data-end="10450">What’s the shipping procedure for Switzerland and the UK?</h3><p data-start="10452" data-end="10566">For countries <strong data-start="10466" data-end="10484">outside the EU</strong>, shipping incurs additional customs-related costs, depending on the order volume.</p><p data-start="10568" data-end="10759">We handle the <strong data-start="10582" data-end="10603">customs paperwork</strong>. Any <strong data-start="10609" data-end="10634">local taxes or duties</strong> must be paid by the customer. If you provide proof of VAT payment, we may be able to <strong data-start="10720" data-end="10750">reimburse the Romanian VAT</strong> portion.</p><hr data-start="10761" data-end="10764" /><h3 data-start="10766" data-end="10826">Do you accept custom orders for large or special lights?</h3><p data-start="10828" data-end="11011">Yes — as a full-scale <strong data-start="10850" data-end="10873">artisan manufactory</strong>, we’re flexible and happy to discuss <strong data-start="10911" data-end="10939">custom lighting concepts</strong>, including lights with more than seven shades or unique configurations.</p><p data-start="11013" data-end="11060">Contact us directly — we’d love to collaborate!</p><hr data-start="11062" data-end="11065" /><h3 data-start="11067" data-end="11092">Still have questions?</h3><p data-start="11094" data-end="11169">We’re always here to help. Just reach out and we’ll be happy to assist you.</p>